Knitty Bitz

Making a Purchase

Once you have decided on which items you wish to purchase, place them in the shopping cart. After you have finished your selection, click "View Cart" and then click "Checkout".

We accept personal cheque, PayPal, Master Card, Visa, Visa Electron, Maestro, Solo, Nochex. Please note that cheques/PayPal ECheques must wait for clearance).

We are unable at this time to accept credit card payments over the phone.

You may normally cancel your order (once accepted by Knitty Bitz) for any reason within 7 days of delivery of the products. To do this we require written notice (including e-mail) within that 7 day period. If the contract is cancelled within this time, any payments made by you will be refunded in full (excluding shipping costs) within 30 days. Cancelled items must be returned to us at your expense, must be received by us in complete, unused and perfect condition, and in their original packaging.

If you prefer not to pay on line, you may wish to place your order with us by phone/on-line by selecting the "Personal Cheque" option on the payment method step of the checkout. A cheque should be sent in the post to 2 Firs Park Aveune, London, N21 2PT (please make cheques payable to Knitty Bitz). We will process your order as soon as your cheque has cleared.

Shipping and Handling

UK parcels are sent either by Royal Mail or Parcel 2 Go depending on the size of the parcel.

A delivery charge will be added to the value of your order.

Delivery Charges:

Shipping to Europe:

Europe parcels are sent by Royal Mail Airmail.

We are unable to ship orders to Europe weighing over 1.9kg

Shipping to USA, Australia & New Zealand:

USA, Australia & New Zealand parcels are sent by Royal Mail Airmail.

We are unable to ship orders to USA, Australia & New Zealand weighing over 1.9kg

Note: The weight shown for balls of wool are the net weight of the wool and the actual weight is slighty higher due to packaging.

Delivery Schedule

If your order is in stock we aim to dispatch it within 5 working days (Monday to Friday). Please allow up to 28 days for delivery.

In the event of non-delivery please inform us by e-mail or telephone between the hours of 9am and 5pm, Monday to Friday and we will immediately look into the matter.

Back Orders

If the item you order is not in stock but expected shortly we will back order for you, otherwise the item out of stock will follow your main order as soon as possible.

We will notify you by e-mail or telephone if there is a delay or we are unable to deliver your order.

Credit Card Security

All credit card details are handled by our payment management company "Nochex". Credit card numbers are encrypted in the software when the order is placed using 128 bit encryption key. The information is transmitted using the Secure Sockets Layer (SSL) protocol. Sensitive information is held in an encrypted form on Nochex servers using industry recognized secure techniques.

Note: When entering credit card details, ensure that you are connected securely by checking your browser for the padlock symbol.

Guarantee

We take every care to ensure that the description and specification of the products featured in our shop/brochure are correct at the time of going to press. However, whilst we do our best to ensure that colour reproduction of our products is a close representation, we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you, or lost in the print process.

Privacy

We do not disclose buyers' information to third parties. Cookies are used on our shopping site to keep track of the contents of your shopping cart once you have selected an item and to store your details if you select the "Remember Me" option.

The data collected by this site is used to:-

• Take and fulfill customer orders.
• Administer and enhance the site and service.
• Only disclose information to third parties for the delivery of goods.

Returns Policy

Should you not be entirely satisfied with your purchase from Knitty Bitz, please contact us via phone or e-mail.

All queries and complaints will be dealt with speedily and professionally.

Nothing in the above conditions affects your statutory rights as a customer.

Images on this website are copyright of Knitty Bitz and King Cole Ltd and may not be used or reproduced in any form.